Does an increase in employee engagement scores lead to an increase
in productivity or does an increase in productivity result in an increase in
employee engagement scores?
Much has been written on employee engagement, most of which focuses
on the correlation that an increase in employee engagement leads to an increase
in productivity. In the Forbes
article “Why Employee Engagement? (These 28 Research Studies Prove the
Benefits)” 9/04/2012 increased engagement scores are linked to improvements in
everything from retention, customer service revenue, profit, and shareholder
returns, to service, sales, quality, and more. You would think that a little
effort on improving employee engagement would cure just about anything in the
workplace.
