Thursday, 14 March 2013

What Are Employee Engagement Surveys Really Assessing?

Does an increase in employee engagement scores lead to an increase in productivity or does an increase in productivity result in an increase in employee engagement scores? 

Much has been written on employee engagement, most of which focuses on the correlation that an increase in employee engagement leads to an increase in productivity.  In the Forbes article “Why Employee Engagement? (These 28 Research Studies Prove the Benefits)” 9/04/2012 increased engagement scores are linked to improvements in everything from retention, customer service revenue, profit, and shareholder returns, to service, sales, quality, and more. You would think that a little effort on improving employee engagement would cure just about anything in the workplace.